Where do I download Knight Online?

Download Knight Online now by clicking here

Where do I go to create an account?

To create an account click here

I was hacked! I want my stuff back!

Unfortunately we do not restore lost items. The best thing you can do is make sure the computer you use to access Knight Online is a secure one. Try to keep your passwords unique and make sure the computer is clear of key loggers. A good practice is to change your password every so often and to keep your information secure. We are sorry that there isn't anything more we can do to help you.

How long am I banned?

Character ban length can be found on "My Account" page.

How long am I muted?

Character mute length can be found on the "My Account" page.

I am receiving error message "login failed" what do I do now?

Please attempt to login the game again. This error is normally caused by too many users attempting to login at one time. If the problem persists please contact customer support.

How do I contact customer support?

Customer support can be found by clicking here.

When I try connecting to the game server, sometimes I'm getting the message that "the account is currently in use".

This can happen when you have been disconnected from the gaming session and the server still lists you as still connected. Please submit a Customer Service inquiry if the problem persists

My (my clan's) national points aren't displaying correctly or my national points have been reset to 100!

National points can be removed or reset if someone is observed “transferring” national points. This activity goes against the spirit of the game and we reset points in order to keep the game fair and fun for all.

I purchased an item from the power up store but I didn't get it.

Please submit a support request under the billing section regarding this issue.

I want to change some information on my account but there is no option to.

At this time, there is no ability to change account information other than what is listed in Account Management

When I try to connect with one of my characters, I get disconnected every time.

This character has been blocked. If you feel that this was done in error, please submit a support request under "Blocked Accounts".

Can you please change my email?

Once an e-mail address has been verified through the Account Management website we will not change that address. We apologize for this inconvenience.

I saw someone (cheating, hacking, duping, other badness)! What can I do about it?

If you are going to report a cheater, please provide a server and the number of that server (i.e. Diez 2, Cypher 3, etc) as well as the zone. Remember although we do take these reports into consideration when banning the cheaters, we cannot just ban someone on just the word of other players.

I think I just got scammed or I don't want to get scammed what do I do?

When you are trading always make sure that the item you want is in the window when you click the trade button. Some times a scammer will close the window and reopen it and put a lower grade item in. So again make sure that you look at the item again before clicking trade. If this occurs, there is nothing we will do about it. Please make sure that what you are trading for, is in fact, what you wanted.

I don't seem to be receiving any emails regarding a password reset from K2 Network, why is that?

If you are not receiving any response emails from K2, please make sure to also check your SPAM or BULK folder in addition to your INBOX.

My account has been blocked! Is there any way that I can get unblocked?

When you log into MY KOL through the official website, you will be able to see the reason as to why you are blocked. Please also refer to the Policies page for further details on why a GM will block an account. If you feel that you have been wrongly blocked, you can submit a Customer Support Ticket by also logging into MY KOL on the website.

Person I share the account with took all my items! How can I get them back?

We do not support accounts that have had shared access. All issues with these accounts will have to be resolved between the users involved.

I can't seem to get past 10% on the loading screen, what is happening?

This issue can occur for several different reasons. One could be that the server can be undergoing maintenance. If that is the case please view the website for any information. Another thing you can do is clear out your temporary internet files and make sure you are clear of any viruses. The last reason is your character is blocked from accessing the server. If that is the case please contact support for more information pertaining that block.