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I can't login to the game, what now?
Please contact customer support with the exact error message you have been receiving. It might also be helpful to search our FAQ and forums for a solution.
I patched the game and now I can't login?
Please edit the server.ini file to reflect an older patch version. Next run the launcher. You should see the game patching begin. When it completes you will need to restart your computer and try launching again. If this solution doesn't help please contact customer support
X-Trap takes a very long time to load?
Updating your video driver to the latest version should remove this problem. Otherwise contact your hardware vendor.
My game is freezing. What now?
If you recently installed software it may be in conflict with the game, if this is the case, please uninstall the program and restart your computer. If this doesn't work, try uninstalling Knight Online and installing a fresh copy. If both results fail to provide an adequate solution, please take screenshots and contact customer support.
I can't run the client on Windows Vista. What's wrong?
To run Knight Online using Windows Vista:
- Go to the Directory that you have installed Knight Online in (default C:\Program Files\Knight Online)
- Find the following .exe files: Launcher.exe and KnightOnline.exe. Right click each application and select Properties from the drop down...
- Select the Compatibility tab.
- Select "Run this program in compatibility mode for: Windows XP (Service Pack 2)"
- Also select the box "Run this program as an administrator."
- Select OK
Can I run Knight Online if I'm using Vista?
While Microsoft's Vista is not officially supported by Knight Online, it is possible to run the game if you have this operating system. To do so please follow the steps below:
- Make sure you've upgraded to the latest service pack from Microsoft. You can get most updates to your operating system at the official site here
http://www.microsoft.com/windows/default.aspx?icid=winvan
- Make sure to install the game when running under your administrator account.
- Once installed, right click on the Knight Online Launcher.
- Click on “run the game as administrator”
If after following these steps you are unable to run the game successfully, please visit the official forums here.
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